FAQ
BUYING
Whats sort of AV Gear do you sell?
Used professional Audio Visual Equipment, mostly ex rental gear from professional live events Audio Visual Rental businesses
Does the used gear come with a warranty?
Yes it does, we have a 14 day warranty period, where you can fully test the gear and happy with your purchase.
Can I physically inspect the gear before I buy?
Yes you can, we are located in Melbourne, and if the gear is at our warehouse, we can arrange a time for you to test and inspect the gear you are looking at. If the gear is at one of our consignors warehouses, we just need to arrange a time that suits you both.
Do you sell new AV Gear?
Though AV Marketplace, currently no. But we do sell new gear through our sister business Techbox Australia Pty Ltd, check out Techbox Australia for new gear and AV Consumables.
How soon can I pick up the gear?
If you are picking up from gear stored at our Melbourne warehouse, give us 24 hours to get it prepped and it is all yours.
If your picking up from one of our consignors warehouses, we will need to coordinate a time that suits both of you.
Do your provide shipping?
Yes we do, we use Toll Ipec and we can deliver to any where in Australia.
If I use your shipping option, how soon before it dispatches?
Allow 48 hours, we need a day to prep and book the shipping and potentially another day for Toll to collect.
Do you have corporate accounts available?
Yes we do, based on the volume of business, our ongoing and or past relationship, we can set up regular buyers with an account.
Do you hire out the gear we see on AV Marketplace.
No we do not, but our sister business AV-Hire does hire AV gear, check out AV-Hire.
SELLING
Do you buy our gear from us out right or do you sell our gear on consignment?
We prefer to sell on consignment, we believe it is a fairer and more equitable set up for both of us. But we are very happy to discuss the purchase outright option.
Do you store my gear at your warehouse or does my gear stay with me?
We can do either, there are pros and cons to both. If your gear is in your way and need to clear the space, we will safely and securely store your gear at our warehouse, but that does require your gear to be transported to us, at your expense. But if you are not in Melbourne, and or you like the idea of your gear staying under your control, where you might be able to use your gear in a pinch, then your gear stays with you.
Who sets the price?
We collaborate and work through that, and we discuss it and set the price together.
If my gear is on consignment with you, what percentage do you take?
It vary, depending on, and fairly so we believe, on whether we store the gear or you do, how much volume of business you do with us and level of service you required, but it is around 20-30%
How and when do I get paid?
We collect the funds from the buyer, once cleared and the 14 day return deadline has passed, we deduct our fee and transfer the remainder to you
Are there any other or extra or hidden costs?
No, there is not, we don’t like hidden or extra costs. If you are storing the gear with us, you transport the gear to us, or pay to have it transported. If your consigning, the rest is all included in your agreed % fee. That fee covers the whole process, our storage, our checks, the listing, us fielding questions, any buyer inspections, prepping for deliver and the freight if required.
Is there GST on the Sale, and on my fee?
Yes there is. As a GST registered business, we do charge GST, all items on our website are ex GST, GST is added to the total of the cart, and our tax invoices will clearly show the GST amount. Our commission statement to you will clearly show the total of your sold products, our percentage fee and the applied GST
