Terms of service
Terms of Service
Last updated: 15/09/2025
This website is operated by AVHQ Pty Ltd (ABN 16 611 596 466 ), trading as AVMarketplace. Throughout this site, "we", "us", and "our" refer to AVMarketplace. We offer this website, including all information, tools, and services, to you, the user, on the condition that you accept all the terms, conditions, policies, and notices laid out here.
By visiting our site or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service" or "Terms"), including any additional terms and policies referenced here or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you don't agree to all the terms and conditions of this agreement, you're not permitted to access the website or use any Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and Services to you.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory of residence, or that you are the age of majority in your state or territory and have given us your consent to allow any of your minor dependents to use this site.
You must not use our products for any illegal or unauthorised purpose, nor can you, while using our Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2. General Conditions
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website without our express written permission.
The headings used in this agreement are for convenience only and do not limit or otherwise affect these Terms.
3. Accuracy, Completeness, and Timeliness of Information
We are not responsible if the information on this site is not accurate, complete, or current. The material on this site is for general information only and should not be solely relied upon for making decisions. Any reliance on the material on this site is at your own risk.
This site may contain historical information, which is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes.
4. Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.
We will not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.
5. Products or Services
Certain products or Services may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange only according to our Refund & Return Policy.
We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction, and we may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or Services. All product descriptions or pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service on this site is void where prohibited by law.
We do not guarantee that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
6. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you using the email address or phone number provided at the time the order was placed. We also reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases. You also agree to promptly update your account and other information, including your email address and credit card details, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund & Return Policy.
7. Optional Tools
We may provide you with access to third-party tools over which we have no control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind, and without any endorsement. We will have no liability whatsoever arising from or relating to your use of these optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion. You should ensure you are familiar with and approve of the terms on which these tools are provided by the relevant third-party provider(s).
In the future, we may also offer new Services and/or features through the website (including the release of new tools and resources). These new features and/or Services will also be subject to these Terms of Service.
8. Third-Party Links
Certain content, products, and Services available via our Service may include materials from third parties.
Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and will not have any liability or responsibility for any third-party materials, websites, or for any other materials, products, or Services.
We are not liable for any harm or damages related to the purchase or use of goods, Services, or content in connection with any third-party websites. Please review the third-party's policies carefully and make sure you understand them before engaging in any transaction. Complaints, claims, or questions regarding third-party products should be directed to the third party.
9. User Comments, Feedback, and Other Submissions
If you send us specific submissions (e.g., contest entries) or creative ideas, suggestions, proposals, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us. We are not obligated to (1) keep any comments confidential; (2) pay compensation for any comments; or (3) respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property rights or these Terms.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, or other personal or proprietary rights. You also agree that your comments will not contain unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Service or any related website. You must not use a false email address or pretend to be someone else. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy,
11. Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We are not obligated to update, amend, or clarify information in the Service or on any related website, except as required by Australian law.
12. Prohibited Uses
In addition to other prohibitions set out in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any Australian regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any of these prohibited uses.
13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from using the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods or cancel it at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
To the extent permitted by Australian law, in no case shall AVMarketplace Australia Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products.
14. Indemnification
You agree to indemnify, defend, and hold harmless AVMarketplace and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
15. Severability
In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be considered severed from these Terms. This will not affect the validity and enforceability of any other remaining provisions.
16. Termination
The obligations and liabilities incurred prior to the termination date will survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If, in our sole judgment, you fail to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services.
17. Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. These Terms, along with any policies or operating rules posted on this site, constitute the entire agreement and understanding between you and us, governing your use of the Service and superseding any prior or contemporaneous agreements, communications, and proposals.
18. Governing Law
These Terms and any separate agreements whereby we provide you Services will be governed by and construed in accordance with the laws of Victoria, Australia.
19. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
20. Contact Information
Questions about the Terms of Service should be sent to us at info@avmarketplace.com.au.
Our contact information is below:
- AVMarketplace trading for AVHQ Pty Ltd
- info@avmarketplace.com.au
- Unit 7, 273-275 Wickham Road Moorabbin Victoria 3189
- 0434 436 463